Which of the following best describes the function of case management in the public sector?

Case management in the public sector primarily focuses on handling and resolving citizen requests effectively. This involves tracking, managing, and responding to the needs and issues raised by citizens, ensuring that their inquiries and concerns are addressed in a timely manner. In the context of public administration, case management serves as a critical process that fosters communication between citizens and government entities, enhancing service delivery and satisfaction.

By utilizing case management systems, agencies can record, prioritize, and address individual cases, ensuring that each request is dealt with appropriately. This organized approach helps to allocate resources efficiently and provides a structured methodology for resolving issues, thereby improving overall citizen engagement and trust in public services.