Salesforce Certified Public Sector Solutions Practice Test

Which feature of Public Sector Solutions should be used to automate inspection tasks and enhance internal collaboration?

1. OmniStudio.

2. Action Plans.

3. Data Raptors.

4. Business Rules Engine.

The correct answer is: Action Plans.

The feature that should be used to automate inspection tasks and enhance internal collaboration is Action Plans. Action Plans in Public Sector Solutions allow organizations to create structured workflows that define the steps required for specific processes, such as inspections. They enable users to outline tasks, assign responsibilities, set deadlines, and track progress, promoting collaboration among team members involved in inspection activities. This structured approach ensures that inspections are conducted systematically, improving efficiency and accountability within the organization. While OmniStudio is primarily focused on building customer experiences and integrating data across systems, and the Business Rules Engine allows for the establishment of logical rules for automation, it's Action Plans that specifically provide the framework needed for collaboration and task automation in inspection scenarios. Data Raptors are used for data manipulation and transformation, which, although important, does not directly address the collaboration and task automation aspect specific to inspection workflows.