Salesforce Certified Public Sector Solutions Practice Test

What three recommendations should be made to handle complaints from residents related to construction permits?

1. Link Inspections and Visits to Permit Applications.

2. Configure Inspections and Visits.

3. Link Cases to Permits.

4. Configure Action Plans on Cases and Permits.

The correct answer is: Link Inspections and Visits to Permit Applications.

Linking inspections and visits to permit applications is a strategic approach to address complaints related to construction permits. By establishing a direct connection between inspections and the permit applications, it allows for a streamlined process in managing complaints. Residents can see that their concerns are being taken seriously as there is a visible and actionable connection between their complaints and the inspections being conducted. This method also facilitates better communication and tracking of permit-related issues. For instance, if a resident raises a complaint about noise or an unsafe condition on a construction site, linking the complaints to the corresponding permit application ensures that specific inspections are scheduled and conducted with the context of the resident's concerns in mind. This approach fosters transparency and accountability, demonstrating to residents that their complaints are taken into consideration during the permit performance monitoring process. Moreover, it contributes to overall efficiency and effectiveness of the public sector's response to resident inquiries, leading to improved community relations.