Salesforce Certified Public Sector Solutions Practice Test

What likely causes error messages when creating CRM Analytics for the Licensing and Permits app?

1. No Visit records available

2. No active Action Plan Templates

3. Person Accounts are not enabled

4. No Violation records available

The correct answer is: No Visit records available

When working with CRM Analytics for the Licensing and Permits app, encountering error messages can often be traced back to the availability of critical data records necessary for the app to function properly. In this case, having no Visit records available can significantly hinder the ability to create meaningful insights and analytics. Visit records play a vital role in tracking engagements and compliance visits related to licenses and permits. Without these records, the analytical tools lack the foundational data needed to produce reports or visualizations. Essentially, Visit records provide contextual information that is essential to the overall functionality of the CRM Analytics app, making their absence a likely cause for error messages during the creation process. In contrast, while the lack of active Action Plan Templates, the status of Person Accounts, or the absence of Violation records may present limitations or functionality issues, they do not directly correlate with the fundamental requirements for generating analytics in the way that Visit records do. These other options may affect different aspects of the process but wouldn't typically result in the same type of critical errors encountered when trying to create CRM Analytics without Visit records.