Salesforce Certified Public Sector Solutions Practice Test

What configuration should be performed to protect sensitive HR data in Employee Experience Management?

1. Disable the Grant Access Using Hierarchies setting on the Case object

2. Mirror the Org Chart into the Role Hierarchy

3. Set the Organization-Wide Defaults for the Case object to private

4. Disable all approval processes on the Case object

The correct answer is: Set the Organization-Wide Defaults for the Case object to private

Setting the Organization-Wide Defaults (OWD) for the Case object to private is an effective way to protect sensitive HR data in Employee Experience Management. By configuring the OWD to private, you ensure that only the owner of the record and users above them in the role hierarchy can access the case records. This significantly limits visibility and access to sensitive information, aligning with best practices for data security and privacy, particularly regarding HR data that often contains personal and confidential details. In contrast, simply disabling the Grant Access Using Hierarchies setting on the Case object would only prevent the cascading access that typically comes from the role hierarchy but would not restrict access to the data itself as effectively as setting the OWD to private. Mirroring the Org Chart into the Role Hierarchy would not inherently protect data and could actually increase exposure by providing access to additional users within the hierarchy. Finally, disabling all approval processes on the Case object does not address how data access is managed and would not secure sensitive HR data in any meaningful way. Thus, adjusting the OWD setting is the most direct and robust approach to ensuring that sensitive HR information is adequately safeguarded while allowing access only to those who truly need it.