In what ways can public sector agencies use Salesforce's mobile capabilities?

Public sector agencies can leverage Salesforce's mobile capabilities primarily to provide real-time access to information and service tools. This functionality is vital for agencies that often operate in dynamic environments where timely information is crucial. Mobile access allows employees, especially those in the field, to retrieve and update information instantly, improving communication and the overall efficiency of service delivery.

The ability to access data on-the-go ensures that workers can respond swiftly to public inquiries, service requests, or emergencies, thereby enhancing the agency’s responsiveness. This immediacy is especially important when interacting with constituents or other stakeholders who require timely support or information.

While the other options might seem relevant, promoting services through social media does not directly pertain to Salesforce's mobile capabilities in a public sector context. Managing desktop applications remotely doesn't align with the focus on mobile use. Lastly, limiting field employee access to services contradicts the intent of empowering employees with useful information and resources, which is the primary advantage of utilizing mobile capabilities within Salesforce.